“Your company has our recommendation”
Thanks for taking care of our hot water problem so expeditiously. We’re happy we changed from a tank to a tankless water heater. Ryan, Dustin and Rick did a great job for us. They were professional and cleaned up after themselves. We were also very comfortable negotiating with you and appreciated your no pressure approach. You even went out of way to find a propane water tank heater from a competitor when we thought that was the way we wanted to go. Your company has our recommendation. Thanks again.
“Excellent customer service”
We want to thank you for your assistance with the purchase of our new gas/electric HVAC units. We greatly appreciate your efforts and the excellent customer service we’ve received from Norris Mechanical.
“One of the best contractors”
I had geo thermal HVAC installed two years ago by, what turned out be, a non-qualified geo thermal company. For two years I experienced operational problems with both units and extensive water leakage. I tried for two years to find an HVAC contractor who would trouble shoot my units and make repairs and corrections. No company wanted to touch the system since another vendor had conducted the installation. I finally found Norris Mechanical. Mr. Norris and one of his techs, Jason, came to my home and spent 3 hours trouble shooting and evaluating the installation. This was followed up by technician Rumo and his crew making significant modifications to the downstairs and upstairs ventilation. Rumo and Ryan then reconfigured all the water lines, adjusted the water flow to optimum performance and groomed both systems. I found all the team members of Norris to be professional, courteous, clean and respectful of our home. This is one of the best contractors I have dealt with and would encourage anyone to utilize their services.
“Best service technicians”
This morning we had our semi-annual hvac unit inspection. A new guy, Brandon, did the inspection/check/cleaning. He was very squared-away, courteous, efficient, clean and thorough. To me, he is one of the best service technicians (if not the best) I have met and seen at work. I plan to request he do our next inspection (so, hope he is still with you all then). (note-a post-mention that Romo and his crew who installed our Trane a few years ago were fantastic. Respectful, conscientious, clean, diligent.)
Also, I had mentioned to Heather last week that we had a soggy duct insulation issue under the house. Brandon looked at it with me and confirmed what I thought, that the duct was ok, just the insulation on that section of metal duct needed replacing. He noted such and called Heather.
Mercifully, since I had the day off, Heather was able to get a duct technician to come by, Manuel. He looked at the duct with me. We discussed the section of insulation he’d replace, and he went about his work steady and efficient and, too, was thorough. The duct work seams had not been sealed at original installation years ago (hence the excessive condensation) and he sealed the seams and did a great job with the insulation and taping. Both Brandon and Manuel gave a very good first impression, squared-away/tidy with tools and carriers and methodology. I just wanted to pass the gratitude and feedback along. (Thanks to Heather, too, for great customer service and coordination. I appreciate that immensely.)
We’d like to express our sincere appreciation to you and your staff for all your hard work on our behalf. We can’t thank you enough for all your efforts in working with Trane. We look forward to a long lasting business relationship with Norris Mechanical.
“Best on the beach”
I have found Norris Mechanical to be very responsive to my needs and they are technically good. When a project is delayed by need for a unique part, it is quickly found and installed. They are my vote for “Best on the Beach” in the A/C business.