Our Customer Testimonials
Norris Mechanical has been providing excellent service to customers for over 30 years. Please keep reading to see what our customers have to say!
“Your company has our recommendation”
Thanks for taking care of our hot water problem so expeditiously. We’re happy we changed from a tank to a tankless water heater. Ryan, Dustin and Rick did a great job for us. They were professional and cleaned up after themselves. We were also very comfortable negotiating with you and appreciated your no pressure approach. You even went out of way to find a propane water tank heater from a competitor when we thought that was the way we wanted to go. Your company has our recommendation. Thanks again.
“Excellent customer service”
We want to thank you for your assistance with the purchase of our new gas/electric HVAC units. We greatly appreciate your efforts and the excellent customer service we’ve received from Norris Mechanical.
“One of the best contractors”
I had geo thermal HVAC installed two years ago by, what turned out be, a non-qualified geo thermal company. For two years I experienced operational problems with both units and extensive water leakage. I tried for two years to find an HVAC contractor who would trouble shoot my units and make repairs and corrections. No company wanted to touch the system since another vendor had conducted the installation. I finally found Norris Mechanical. Mr. Norris and one of his techs, Jason, came to my home and spent 3 hours trouble shooting and evaluating the installation. This was followed up by technician Rumo and his crew making significant modifications to the downstairs and upstairs ventilation. Rumo and Ryan then reconfigured all the water lines, adjusted the water flow to optimum performance and groomed both systems. I found all the team members of Norris to be professional, courteous, clean and respectful of our home. This is one of the best contractors I have dealt with and would encourage anyone to utilize their services.
“Best service technicians”
This morning we had our semi-annual hvac unit inspection. A new guy, Brandon, did the inspection/check/cleaning. He was very squared-away, courteous, efficient, clean and thorough. To me, he is one of the best service technicians (if not the best) I have met and seen at work. I plan to request he do our next inspection (so, hope he is still with you all then). (note-a post-mention that Romo and his crew who installed our Trane a few years ago were fantastic. Respectful, conscientious, clean, diligent.)
Also, I had mentioned to Heather last week that we had a soggy duct insulation issue under the house. Brandon looked at it with me and confirmed what I thought, that the duct was ok, just the insulation on that section of metal duct needed replacing. He noted such and called Heather.
Mercifully, since I had the day off, Heather was able to get a duct technician to come by, Manuel. He looked at the duct with me. We discussed the section of insulation he’d replace, and he went about his work steady and efficient and, too, was thorough. The duct work seams had not been sealed at original installation years ago (hence the excessive condensation) and he sealed the seams and did a great job with the insulation and taping. Both Brandon and Manuel gave a very good first impression, squared-away/tidy with tools and carriers and methodology. I just wanted to pass the gratitude and feedback along. (Thanks to Heather, too, for great customer service and coordination. I appreciate that immensely.)
We’d like to express our sincere appreciation to you and your staff for all your hard work on our behalf. We can’t thank you enough for all your efforts in working with Trane. We look forward to a long lasting business relationship with Norris Mechanical.
“Best on the beach”
I have found Norris Mechanical to be very responsive to my needs and they are technically good. When a project is delayed by need for a unique part, it is quickly found and installed. They are my vote for “Best on the Beach” in the A/C business.
“Customer service was excellent”
My intention was to send this note of appreciation in mid July, but my husband has been ill and I have not had an opportunity. My A/C went out driving an extremely hot period this summer, and it was on the weekend. When I called you company Chris was very prompt in returning my call. He came over diagnosed the problem and returned the next day with the replacement part. He was very professional while at the same time displaying true concern. Customer service was excellent. I would certainly consider him an asset to your company, and would not hesitate to recommend your company based on the service I received.
“Very professional and helpful”
Hello Hersey, I just wanted to drop you a short note. I appreciated your good work here at the Town of Southern Shores and your sincere honesty and good employee work ethics. I called your company yesterday to have them check on two separate problems we had with both our home here in Southern Shores and our rental house in Duck. They both developed problems with the HVAC systems. Your employees from the person answering the phone to the technicians that came out all were very professional and helpful and did an excellent job. I know in my business people are always quick to point out the negative things so I wanted to share my appreciation with you and your employees. Thanks again.
“Prompt courteous, and thorough”
We have been satisfied customers of Norris Mechanical for many years. Norris has maintained the heating/air conditioning systems in both our home and in our 3 rental properties. They have also installed new systems for us. Our 4 properties are enrolled in Norris’ maintenance plan. Service is always prompt, courteous, and thorough. Norris has also helped us resolve an underground plumbing problem, and a gas fireplace malfunction.We know that if we call Norris, qualified help is on the way. We have confidently referred our friends to Norris Mechanical, and they have been highly satisfied with the service as well.
Hersey, I wanted to express my and my wife’s appreciation for your company’s hard work on our heat pump and duct replacement. I watched your workers’ exemplary efforts during the removal and installation of our entire system. We chose your company among several others, even though the price was a bit higher, because I believed that your company would provide superior service, and it has. Our new system works great and certainly keeps us cool on these 95 degree days and my wife’s lungs can breathe easier because of it. I will recommend your business to anyone who asks and if you would like to use me as a reference for future projects, please let them call me at: 240-505-5697. Have them leave me a message and I will call them back. Again, Thank you!
“Mr. Norris, Thank you for all the work done to get our AC going. The men did a wonderful job. Thank you again to all your crew who worked in such a hot area.”
A sincere “thank you” for the excellent brand recommendation and installation of the Bosch water to air heat pump at my residence. The rapidity and professionalism displayed during the removal of the old system, installation and checkout of the new Bosch system by Chuck, and his team of Alfredo, Juan, and Ricardo was truly outstanding. This new system is much quieter and more efficient as evidenced by the reduced electric bill. The follow-up installation of the water pump by Charles simply continued the professionalism displayed by your employees.